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Cancellation and Return Policy

Expedient Mobile Air Resources is committed to providing customers with a quality product in a timely manner at a reasonable price. In order to keep prices as low as possible, we must have a strict cancellation and return policy that is ultimately fair and beneficial all parties involved. Submitting an order to Expedient Mobile Air Resources constitutes acceptance of these policies.

Cancellation of Order

  1. In-stock items may be cancelled prior to shipping and will be assessed a 10% cancellation processing fee ($10 minimum).
  2. Out-of-stock items may be cancelled prior to shipping and will be assessed a 15% ($15) cancellation processing fee.
  3. Because orders are processed and acted on immediately, special orders and custom built item requests are not cancellable once order is submitted.
  4. Cancellations may be requested by calling (979) 204-4642 or emailing orders@truckacwarehouse.com.
  5. Applicable credit card charges will be refunded within 3 business days of cancelation.

Returns for Refund

  1. All product returns must be pre-approved by Expedient Mobile Air Resources within 10 calendar days of delivery. Returns shipped after 10 days from the delivery date will be assessed a 15% ($15 minimum) restocking fee.
  2. A required RMA# will be provided to the original purchaser only.
  3. A RMA # will be issued only for parts originally sold by Expedient Mobile Air Resources.
  4. A RMA# may be requested by calling (979) 204-4642 or emailing questions@truckacwarehouse.com
  5. Returns shipped without a RMA# will not be accepted and are not the responsibility of Expedient Mobile Air Resources. Any such deliveries will be refused and returned to the sender at sender's cost.
  6. The RMA# must be clearly identifiable on the outside of the package.
  7. Packages containing returns must be shipped within 5 business days of the RMA issue date.
  8. Customer is responsible for all shipping costs and assumes all liability related to the return. Original shipping charges are not subject to refund.
  9. A copy of the original invoice or packing slip is required with the return.
  10. All returned items must be in their original new, clean and unopened condition (applies to factory packaging and seals). If repackaging of a returned item is required for resale, an additional 10% ($10 minimum) repackaging fee will apply.
  11. Products which have been installed, abused, defaced, misused, contaminated, damaged, removed from factory packaging or have the original factory seal broken cannot be returned for refund.
  12. Applicable credit card charges will be refunded within 3 business days of receipt, inspection, and acceptance of return.

Returns Due to Warranty Claim

  1. A RMA # is required for all returns, including for suspected defects or warranty reasons.
  2. A required RMA# will be provided to the original purchaser only.
  3. A RMA # will be issued only for parts originally sold by Expedient Mobile Air Resources.
  4. A RMA# may be requested by calling (979)204-4642 or emailing questions@truckacwarehouse.com.
  5. Returns shipped without and RMA# will not be accepted and are not the responsibility of Expedient Mobile Air Resources. Any such deliveries will be refused and returned to the sender at sender's cost.
  6. Packages containing returns must be shipped within 5 business days of the RMA issue date.
  7. Sender is responsible for all shipping costs and assumes all liability related to the return.
  8. All returned products are subject to inspection and verification of warranty conditions and policies before credit will be issued.
  9. We reserve the right to inspect and review each defect or warranty claim and to deny or accept any claims which do not meet our or the manufacturer's warranty requirements.
  10. For further warranty information, see the Warranty section below.

Shipping Damage

  1. Expedient Mobile Air Resources is not liable for items damaged during shipping either to or from the purchaser.
  2. Any shipping damage - visible or otherwise - is not covered under warranty.
  3. It is the customer's responsibility to handle any and all freight damage claims directly with the carrier

Product Warranty

Expedient Mobile Air Resources offers the following limited warranties on parts and units sold. There are no other warranties - expressed or implied - and the warranties are subject to the conditions listed below.

Parts Limited Warranty

  1. Expedient Mobile Air Resources warrants parts and units (except electrical components) to be free from defects in material or workmanship for a period of 1 year from date of sale to the original purchaser only.
  2. Electrical components are warranted to be free from defects in material or workmanship for a period for 30 days from the date of sale to the original purchaser.
  3. See Compressor Limited Warranty below for compressor warranty information.
  4. This warranty is not transferrable.
  5. In the event that a defect is discovered during the warranty period, Expedient Mobile Air Resources agrees that, at its sole option, it will repair, replace or credit the defective part, when the proper warranty filing procedures have been correctly followed by purchaser.
  6. Any part or unit repaired or replaced under this warranty will be warranted only for the remainder of the original warranty period.
  7. This warranty does not cover expenses of any kind which may be incurred in the removal and/or reinstallation of the heating/air conditioning part or unit, including other parts, material or labor.
  8. This warranty is considered void if the part or sold unit has been damaged in any way during shipping or damaged by abuse, misuse, accident, neglect or alteration.
  9. This warranty is considered void if the part has been repaired by a party other than Expedient Mobile Air Resources or the manufacturer.
  10. Parts replaced under warranty will carry the remainder of the original warranty.

Compressor Limited Warranty

  1. Expedient Mobile Air Resources warrants compressors to be free from defects in material or workmanship for a period of 1 year from date of sale to the original purchaser only.
  2. This warranty is not transferrable.
  3. This limited warranty does not cover compressors that have been abused, misused, altered or otherwise damaged.
  4. This warranty is void if the compressor and all related parts are not installed by a licensed air conditioning technician. Related parts include the:
    1. condenser
    2. clutch
    3. expansion valve or orifice tube
    4. drier or accumulator
  5. This warranty does not cover damages to the purchased compressor caused by improper installation or by the failure of other air conditioning system parts.
  6. Proper compressor installation includes at least the following:
    1. Flushing the air condition system with a non-residue liquid flush and evacuating the system for a minimum of 45 minutes
    2. Replacing the condenser and dryer or accumulator if a catastrophic compressor failure occurred
    3. Using only the approved type and amount of oil for the compressor (PAG or ester oil for R134a; mineral oil for R12)
    4. Precisely following all manufacturer installation instruction.
  7. Compressors returned with evidence of "black death" will not be covered under warranty.
  8. In the event that a compressor defect is discovered during the warranty period, Expedient Mobile Air Resources agrees that, at its sole option, it will repair, replace or credit the defective part, when the proper warranty filing procedures have been correctly followed by purchaser.
  9. Any compressor repaired or replaced under this warranty will be warranted only for the remainder of the original warranty period.
  10. This warranty does not cover expenses of any kind which may be incurred in the removal and/or reinstallation of the heating/air conditioning part or unit, including other parts, material or labor.
  11. This warranty is considered void if the compressor has been repaired by a party other than Expedient Mobile Air Resources or the manufacturer.

THE EXPRESS WARRANTIES ABOVE ARE EXCLUSIVE. NO OTHER WARRANTIES OF ANY KIND, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESSED OR IMPLIED APPLY. EXPEDIENT MOBILE AIR RESOURCES EXPRESSELY DISCLAIMS ANY LIABILITY FOR INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES CAUSED BY THE PART(S) AND/OR UNIT(S) SOLD.

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